Matthew Wood, who joined the premium workshop equipment supplier in 2000, has become a familiar and trusted face to both his colleagues and customers alike. A conscientious, knowledgeable, friendly and professional individual, Matthew embraced the role from his first day and continues to tackle every job – installation, repair, calibration and service – with the same dedication.
Recalling his first day, he said: “I remember it well. It was daunting at first, but I had great support from the team. Since then, I’ve grown, not just my technical knowledge, but also my confidence and communication skills. I’ve progressed from shadowing others to mentoring new engineers myself. I’ve taken on additional responsibilities, like training, supporting technical queries and product testing.”
Matthew has been a role model to new members of staff; he takes pride in supporting his colleagues, offering technical expertise and providing constructive feedback and encouragement – and it is that interaction that is one of the key reasons for staying loyal to MAHA UK for a quarter of a century.
Reflecting on his tenure with the company, Matthew said: “There are a few reasons (for staying for 25 years), but the biggest one is the people. Over the years, I’ve built strong relationships with colleagues and customers. The company has always looked after me – offering stability and progression.”
Asked about the best part of his job, he said: “No two days are the same! I enjoy the hands-on nature of the job and the challenge that comes with solving technical problems. There’s a lot of satisfaction in keeping equipment running smoothly for our customers. Also, being trusted to work independently while still being part of a wider team.”
Over the last 25 years, MAHA UK has evolved significantly – from a small team and, by today’s standards, basic equipment to a large, highly-skilled team and full range of modern, premium workshop equipment.
Matthew pointed to the changes in technology and highlighted how MAHA UK has stayed ahead of the curve: “Technology has advanced hugely with more digital systems and automation. The investment in training and equipment shows our commitment to staying top of the industry.”
Managing director hails loyalty and hard work
Having a reliable and trustworthy team is pivotal of any successful organisation – and for MAHA UK, that is no different. MAHA UK Managing Director, Neil Ebbs, believes Matthew is an example of loyalty, hard work and commitment for others to follow, and he has paid tribute to the service engineer.
He said: “It’s been a privilege to work with Matthew, and we look forward to continuing our partnership with him for many years to come. He is a much-admired member of the MAHA UK family and well-respected by our customers too. His experience, knowledge and character are invaluable to us.”
