PACT, the exclusive distributor of TecCom and eparts in the UK and Ireland, is helping BILSTEIN, the manufacturer of high-quality shock absorbers and suspension systems, streamline operations, improve customer connectivity and enhance ordering efficiency through digital trading.
By implementing PACT’s digital solutions, BILSTEIN has been able to simplify internal processes, improve customer connectivity and support faster, more accurate ordering across the supply chain.
As customer expectations and supply chain demands continued to evolve, BILSTEIN identified the need to reduce manual processes and improve the speed and accuracy of order handling. Existing workflows were time-consuming and limited accessibility for customers looking for fast, reliable ordering and stock information.
Shae Hawkins, Marketing Manager at BILSTEIN, commented, “Prior to implementing PACT, maintaining strong visibility and accessibility within a fast-moving supply chain was a challenge. Previously, a large number of orders and enquiries were handled manually via phone and email, creating delays and limiting operational efficiency.
“PACT has supported the business through its ability to seamlessly connect us with our customers within a single, efficient digital space. Customers can now quickly access real-time stock information and place orders seamlessly, helping improve responsiveness, efficiency and overall service levels.”
The integration process was straightforward and efficient, with the system delivering benefits almost immediately for both BILSTEIN and its customers. Through improved accessibility and real-time stock visibility, the manufacturer has strengthened customer engagement and improved responsiveness across the supply chain.
Matthew Say, Managing Director at PACT, commented: “We’re delighted to support BILSTEIN as they continue to strengthen their digital capabilities. By improving accessibility, streamlining processes and enabling seamless connectivity, we’re helping businesses operate more efficiently while delivering a better experience for their customers.”
Beyond improving operational efficiency, PACT has also helped BILSTEIN strengthen customer accessibility. By creating a seamless digital trading environment, the platform has enabled the business to engage with a wider audience and support new business opportunities.
The new partnership reinforces PACT’s position at the forefront of digital transformation in the sector, supporting suppliers in modernising commercial operations and delivering better service to customers.
