The automotive aftersales specialist will use epyx’s 1link Service Network e-commerce platform used to submit, approve and pay repair requests made by dealerships and independent service centres.
John O’Donnell, managing director at EMaC, explained that the new arrangement would help create a seamless journey for all users.
“Using 1link Service Network improves efficiencies for our network partners by delivering an entirely digital process that is faster, more accurate, manages all aspects of payment processing and eliminates any unnecessary hold-ups.”
He said that the move was proving important for the adoption of EMaC’s Warranty Subscription product, which combines breakdown assistance, service plan and warranty into a full package through one single monthly payment.
“Warranty Subscription is an innovation that is really gaining traction in the marketplace, so it’s key we have the technology and processes in place to enable us to offer the highest service standards to our partners and consumers.”
Marc Lees, business development director at epyx, added: “1link Service Network was designed for fleets to manage their vehicle in-life service, maintenance and repair (SMR) needs, and is used on that basis to look after more than four million cars, vans and trucks.
“The claims processes used by most warranty companies closely mirror fleet SMR procedures, so the platform works really well in that context. It is all about finding the right repairer and managing the process of approval at the right quality, cost and speed.
“We’re very pleased to be working with EMaC, helping them to enhance customer service, control spending, confirm repair standards, and ensure timeliness using our technology.”