APH Automotive has praised the impact of PACT, the exclusive distributor of TecCom and eparts in the UK and Ireland, underlining how digital solutions are helping businesses across the aftermarket save time, improve visibility and operate more efficiently.
Having previously used TecCom, APH Automotive already understood the advantages electronic trading could bring. As order volumes and customer expectations continue to grow, the business recognised that a new digital solution was essential to keep processes streamlined and efficient.
Andy Hopkin, Director at APH Automotive, said: “We’ve used the system before, so we knew it would save us a significant amount of time when it came to processing orders. That previous experience made choosing PACT a straightforward decision.”
Since working with PACT to implement the system, APH Automotive has seen immediate operational benefits. One of the key advantages is improved transparency for customers, who can now easily view stock levels and place orders with greater confidence – and less errors.
Hopkin explained: “The ease of use is a major benefit for us, but also for our customers. They have the ability to see stock availability quickly, which makes the whole ordering process smoother and more efficient.”
By reducing the time spent on manual order processing, PACT is allowing APH Automotive to focus on broader business priorities and future growth.
Hopkin commented: “It’s already helping us save time, which means we can concentrate on other aspects of the business. We also expect it to help attract new customers who are looking to trade digitally.”
For APH Automotive, digitalisation is no longer optional – it’s a vital part of staying competitive in today’s aftermarket landscape. Systems like PACT are key to helping businesses operate more efficiently and meet the expectations of modern customers.
Matthew Say, Managing Director at PACT, added: “It’s great to see businesses like APH Automotive continuing to embrace digital trading. Feedback like this highlights how PACT is helping companies save time, improve accuracy and deliver a better customer experience – all of which are essential as the aftermarket continues to evolve in 2026 and beyond.”
