This enables its IMI-trained technicians to remotely access the asTech tools repairers are using car side to assist them with the software if they are encountering challenges. This level of support assists the technician to overcome technical issues and complete the job quicker.
The Repairify technicians access the repairers’ asTech tools remotely to view the tasks they are performing and can either provide a software support helpdesk facility to help them on the local device or push the issue to the remote services portal that is integrated into the app to send the job to its remote services team. The developments provide a more streamlined solution regardless of whether the repairer is using the asTech device for local or remote services.
Philip Peace, managing director, Repairify, says, “We are constantly reviewing how we can improve the speed of our technology and the customer experience. By further developing our fully integrated end-to-end technical solution, we can support clients to overcome technical issues as well as improve our job completion times.”